This website has been built to be as accessible to a large a percentage of the population as possible, including those people with visual, auditory, motor or cognitive disabilities and those using less common browsers, PDAs and mobile phones.

Browsing

All web pages produced for this website are written to the XHTML 1.0 Transitional standard, use Cascading Style Sheets for presentation and aim to meet the “AA” conformance level of the Web Content Accessibility Guidelines. This means that this website should be able to be viewed in all modern browsers, regardless of platform or device. We have used a popular and widely available assistive browsing application called Window-Eye to ensure the web site is usable by partially sighted users who may be using a screen reader. There are several different readers available, some of which are free to users.

Some older browsers (e.g. Internet Explorer 4/5.5 and Netscape 4) do not fully comply with these web standards. A minority of our visitors still use these browsers and, as a result, will not experience the site as we have intended. They will be able to read the pages and navigate the site, but the site will look basic in comparison.

Text Size

Users of Internet Explorer 5.5 or Internet Explorer 6.0 can change the size of the text on this web site by selecting View, Text Size from the main menu at the top of the browser window. Select Largest, Larger, Medium, Smaller and Smallest.

Users of Mozilla Firefox can change the size of text on this web site by selecting View, Text Size and then selecting Increase, Decrease or Normal. If you prefer to use a keyboard short cut then click in the page, hold down CTRL and press + to increase font size or hold down CTRL and press – to decrease text size. To return the size of text to normal hold down CTRL and press zero.

Users of Safari Version 2 or higher on the Mac can change the size of text on this web site by selecting View, Text Size and then select Increase, Decrease or Normal. If you prefer to use a keyboard short cut then click in the page, hold down OPTION and press + to increase font size or hold down OPTION and press – to decrease text size. To return the size of text to normal hold down OPTION and press zero.

Short Cuts

The following keyboard short cuts may be used to access various key sections on this website:

ALT S – Skip navigation
ALT 1 – Home page
ALT 3 – Site map
ALT 4 – Search
ALT 6 – Help
ALT 7 – Complaints procedure
ALT 8 – Terms and conditions
ALT 9 – Contact us
ALT 0 – Accessibility instructions (this page)

Depending on your browser type use one of the following:

  • Internet Explorer 5+: Hold down the ALT key and select the number/letter of the access key, then press ENTER
  • Internet Explorer 4: Hold down the ALT key and select the number/letter of the access key
  • Internet Explorer 5+ for Mac: Hold down the CTRL key and select the number/letter of the access key
  • Internet Explorer 4.5 for Mac: Access keys are not supported
  • Netscape 6+: Hold down the ALT key and select the number/letter of the access key
  • Netscape earlier versions: Access keys are not supported
  • Mozilla: Hold down the ALT key and select the number/letter of the access key
  • Firefox: Hold down the Shift + ALT key and select the number/letter of the access
  • Safari 3 for Windows: Hold down the ALT key and select the number/letter of the access key
  • Safari 2 for Mac: Hold down the CTRL + ALT key and select the number/letter of the access

 

How to use PDF files

This site uses ‘portable document format’ (PDF) files. In order to view these documents you will need Adobe Reader software. This software is included on many systems but if it is not on yours you can go to the Adobe site and download it for free.

To install free Acrobat Reader software on your computer, download directly from the Adobe website.

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